As stated in our Terms and Conditions, our cancelation policies apply. See also the Q&A above.
Many Credit Cards have a Trip Cancellation Insurance. Please check with your Credit Card issuer about their Terms and Conditions.
Trip cancellation insurance usually covers non-refundable prepaid travel expenses if your trip is canceled or interrupted due to unexpected events. As with any type of insurance, though, you can bet that there are plenty of conditions. Don’t expect to get any money back if, for example, you simply change your mind and want to cancel your plans. Rather, trip cancellation insurance is meant to kick in when unforeseen circumstances arise and make it impossible to start or continue your trip. Here are the general outlines of trip cancellation insurance, though the exact coverage will vary by card.
Get ready to do some legwork! As with sending in a car or health insurance claim, filing a trip cancellation claim requires you to provide plenty of supporting information. The good news is, many credit cards have made it easier to file a trip cancellation claim directly online.
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Call your credit card issuer. The first thing you should do is call your credit card company’s customer service line and ask how to file a claim. The sooner you do this, the better.
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Submit your evidence. Once you log in to your credit card’s claims site using your card number, you will have to complete a form outlining what happened. This might include listing the reasons for canceling, the dates of your trip, flight and hotel confirmation numbers, and whether you have any other insurance plans in place. You usually have to provide the receipts for expenses you need reimbursed, and if you have a medical reason for canceling, be prepared to provide proof of doctor or hospital visits as well as a note from your doctor. Finally, gather any credit card statements with eligible charges on them to submit as well.
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Stick to deadlines. Most trip cancellation policies require you to submit your claim within a certain time frame after your plans changed. If the insurance administrator asks for more supporting materials, you will usually have to submit them within 90 days, or as soon as reasonably possible, for your claim to remain active.
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Check on the claim’s progress. Once you submit a completed claim and your supporting materials, the claim will typically be resolved pretty rapidly. Don’t be afraid to check in every week, though, and if you are asked for more information, provide it as quickly as possible.
